There is lots of room for improvement.
all service tickets show the auto was washed & vacuumed. if you are going to put it on the ticket, then you really need to do it on all autos. This trip was for manuf recalls and was unclear on some of what the did and if resolved.
once I got to a service rep I received fantastic service. However I want to tell you what happened earlier. I called for an appointment @ 9:30. Reached some lady who made me tell her all my personal info. I said I must be in the computer since I purchased the terrain from you. She said I needed to repeat it for first time service. I then informed her that this would be my third servicing. She said someone would call me. After a six hour wait with no call, I tried again when the service rep said come on down. No problem with service qat that point.
Took the vechicle in for an oil change. On the way home it began to smoke and shake. Took the car back to the dealership to find out they over filled the oil and now the engine has to be cleaned. 2 days without our car because of the mistake.
Well, took more than a few days - close to a week to resolve an ongoing issue with the AC system, and scheduled maintenance. When the vehicle was picked up - though we were provided a courtesy wash I was not expecting to have provide a dirty paint and bird crap on the vehicle along with far less than customer friendly service from a Matt Johnson
Vonnie Mayberry & Logan Scott were fantastic. They worked with me every step of the way and demonstrated superior customer service. When it came down to ink on paper, they kept to their word and made the entire process smooth and stress free. Overall - outstanding!
I would have expected someone to come out to me soon after pulling into the bay to see what I needed but after waiting for a few minutes nobody came. I went inside and received attention. They took good care of me after that. So not bad for a Friday afternoon.